At Oh Polly USA, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help.
**Return Eligibility:**
– You may return items within 30 days of receiving your order.
– Items must be unworn, unwashed, and in their original condition with all tags attached.
– Final sale items, swimwear, and intimate apparel cannot be returned.
**Return Process:**
1. To initiate a return, please contact us at [email protected] or call us at 716-632-3932 to obtain a return authorization.
2. Package the item securely and include your order number and reason for return.
3. Ship the package to the following address:
478 Nuzum Court, Williamsville NY, US
**Refunds:**
– Once we receive your return, we will inspect the item and process your refund within 7-10 business days.
– Refunds will be issued to the original payment method used at the time of purchase.
**Exchanges:**
– We currently do not offer direct exchanges. If you would like a different item, please return the unwanted item and place a new order.
For any further questions regarding our returns policy, please feel free to reach out to us. Thank you for shopping with Oh Polly USA!